FAQ
HOW DOES A WINDSHIELD REPAIR WORK, AND WHY WOULD I NEED IT?
Windshields are laminated pieces of glass, which means they are two pieces of glass sandwiched together with a thick piece of polyvinyl butryal in the middle. This is what allows windshields to get chips, and cracks instead of shattering when impacted. Whenever you get these chips, or cracks, the outer layer glass is now technically being separated in to two different pieces. As the glass undergoes thermal expansion and compression / stress from potholes, train tracks, etc. by having that outer layer separated, the two pieces can move in sperate directions causing it to expand the damage more. By getting your windshield professionally filled in, and with high quality resins, this will bond that outer layer glass back into one solid piece dramatically reducing the chances of it expanding any more. Getting your windshield repaired is important because not only can having a damaged windshield not look the best, but it can obstruct your view, and it even weakens the structural integrity of your vehicle which is possibly a risk. Repairing your windshield instead of replacing it is also wallet and eco friendly as our repairs can cost a fraction of your average replacement, comes with a 4 year warranty, and it keeps unnecessary waste out of our landfills!
WHAT TYPES OF GLASS / VEHICLES QUALIFY FOR A REPAIR?
Any vehicle that has laminated glass is repairable! The only exception is Jeep "Gorilla Glass" windshields, as we have had issues with this brand in the past. We also have disclaimers on the risks of working on chips/cracks near the edges of the windshield, and any cracks that have broken the outside and inside of the windshield, you can read more details about this on our "Policies, Warranty Information, and Disclaimers" page!
HOW EFFECTIVE ARE WINDSHIELD REPAIRS?
This will vary from shop to shop. Here at Street Smarts we give our work a 4 year warranty, so we assume if any of our customers had any issues they would have came back. We have extensively kept record of any redos, or refunds on our repairs, and are proud to say as of January 2025 we have a 97% success rate!
Before getting a repair, you want to make sure all of your chips/cracks are dry. A simple effective way to do this is by making sure it's been dry already for at least an hour, and then covering it in tape. This will prevent any water from getting in them, as this can mess with our repair process. If your windshield got wet before you could get it covered in tape, and is within 1 hour before the repair, please notify the technician as we do offer the option to air it out. Please keep in mind if you go this route there is a small risk involved that the chip / crack can worsen during this. Refer to our policies, warranties, and disclaimers page for more information.
After you get a repair done here by us, no matter how small or big it was we always recommend to leave it outside, in the sun as much as you can for 48 hours, and to avoid high pressure water for 48 hours. Other than that just make sure to hold on to your receipt to maintain that 4 year warranty!
As long as you have your receipt and it was under warranty just come on back and we can fix it again for free, or if it's too big and you're no longer happy you can instead get a full refund instead! Make sure you bring in the windshield that had the failed repair to receive the refund, if you replace it before we get to see it this will void the warranty.
WHAT OTHER SERVICES DO YOU OFFER?
HOW MUCH DOES A REPAIR COST, AND WHAT FORMS OF PAYMENT DO YOU TAKE?
A repair cost will vary on many things such as the size and location
Rock chips can cost $25-$35+tax
Any additional chips are $15-$25
Running cracks cost $35-$50+tax
Any additional cracks cost $15-$30+tax
This is just a basic rundown, we have way more specific details on how we do our pricing under our "Repair Information" page
For forms of payment we take
Cash +tax
Cashapp +tax and cash app fee (2.75%)
Card (swipe, chip, and tap to pay) +tax and card fee (2.6%+¢10)
I'm happy to announce we are now taking comprehensive insurance as payment!
To ensure a smooth and successful process making the claim, please make sure you qualify with the following:
1) Comprehensive insurance: Unfortunately this won't work with just liability, you must have comprehensive insurance (Full coverage) which you will need to provide during the claiming process.
2) No more than 3 chips: We are only allowed to make a claim of 3 rock chips at a time!
3) No longer than a dollar bill: The damage of the rock chips you want to make the claim on, MUST be under the length of a dollar bill.
I strongly advise that you contact your insurance agent or check your policy documentation before initiating a claim
While many insurance companies have no deductible for glass repair, it is crucial to check with your specific policy details, as some insurance providers may have one.
In addition to this, some insurance providers may still count a glass repair as a claim on your policy, which could potentially lead to a future increase in your premium or affect your claims history.
My goal is to provide quality repairs with clarity and convenience, If you have any questions about the repair process, claiming process, or my requirements, please don't hesitate to reach out to me!
Unfortunately we don't accept USAA
DO YOU DO APPOINTMENTS?
Unfortunately at the moment only for our headlight restoration service.
IS THERE ANYTHING I NEED TO DO TO PREPARE BEFORE GETTING A REPAIR, OR ANYTHING TO DO AFTER A REPAIR?
IF MY REPAIR STILL CONTINUED TO EXPAND WHAT DO I DO?
At the moment the only other services we offer is headlight restoration and polish.
We are also hopefully going to be offering here soon, PPF for headlights, and also CLearPlex installations (basically a screen protector, but for a windshield)