POLICY’S, WARRANTY INFORMATION, AND DISCLAIMERS:

• RIGHT TO REFUSE SERVICE POLICY:

Here at StreetSmarts Windshield Repair, we try to provide the upmost care, and respect, for our customers. However please keep in mind that our employees are allowed to refuse any service if they deem necessary. We can not work on any wet damage, or damage that broke through the outside, and inside of the windshield.

• OUR WARRANTY / REFUND POLICY:

- Here at Street Smarts Windshield Repair, we have so much faith in our repairs we give them 4-Year warranty if they meet our requirements! Although we only use the highest quality’s of resin, and have faith in our work, remember, windshields are pieces of glass that can vary in quality, glued in a fixed position, that undergo thermal expansion and compression which can cause stress. Due to these uncontrollable and possibly harsh conditions, there are a minute amount of repairs that can continue to get worse. Hence why we have our warranty, to try and do right by those windshields that are more susceptible.
- We will now go over the specifics of our warranties:
• “Full warranty” : For cracks that meet our requirements (Cracks under 2 feet, or chips under the diameter of a softball) we offer a full warranty for 4 years. With this, if your repair ever worsens we can fix it again for FREE as long as it’s still within our requirements, giving it a new warranty with the date it was redone. For the refund, if it the repair ever worsens, instead of redoing it you have the option to get a FULL refund. (The cost with taxes + fees)
• “Partial Warranty” : For cracks that DO NOT meet our requirements (cracks 2 feet or longer, chips with the diameter of a softball or bigger) we only offer a partial warranty for 2 years. With this, if the repair ever worsens we offer ONLY 1 free redo, and it does NOT extend the date of the warranty. For the refund, if the repair ever worsens, instead of the redo if you wish to have a refund we can ONLY refund you 60% of the base price (The cost WITHOUT taxes + fees)
• “No Warranty” : For any chips / cracks we deem absolutely impossible to fix. If you as the customer, still want us to try we can give it an attempt but we DO NOT promise it has a chance of filling in, or holding. It may even get worse DURING the repair. We are not responsible for any possible damages.
• In all three situations we do NOT promise the chip / crack will look better, that’s just a common effect that is a possibility when a CLEAN chip / crack gets filled in.

- If you received a new rock chip, that then runs into a repair, this will NOT be covered under the warranty. The warranty only covers a repair that continues to run on its own.

- Warranty is ONLY valid with paper receipt, or square receipt with receipt number attached. When receiving a refund you will only be refunded the amount of the failed repair, not any others or any previous repairs. We also must physically see in person that the repair failed BEFORE any replacements if you wish to receive a refund. If you replace the glass before we get to see it this will void the warranty.

•LIABILITY & DISCLAIMERS:

Thank you for choosing Street Smarts Windshield Repair for your windshield repair needs. As a professional and experienced service provider, we take every precaution to provide high-quality and reliable repairs. However, it is important to understand the nature of windshield glass and the potential risks involved in the repair process. By proceeding with the service, you acknowledge and agree to the following terms:

1. Glass Fragility and Risk of Further Damage: Windshield glass, while designed for durability, is inherently fragile and can very rarely be subject to further damage during the repair process, especially for repairs that are: on the edges of the glass, on flat glass (especially “Gorilla Glass” branded windshields), longer than 2 feet, broken through the outside and inside of the glass, need to be cooled down, or if needed to be aired out with a heat gun. Even though our technicians are trained, skilled, and take every precaution, there is always this possibility. This may include but is not limited to:

Expanding cracks or chips
Additional fractures, breakage, or runs
Changes in the structural integrity of the glass

While we take every measure to prevent this, please be aware that this risk exists and cannot be entirely eliminated. Here at Street Smarts our policy is, If you wish for us to stop the repair process if this happens we will, and will be able to offer up to a 25%-75% discount depending on how much time/resin was put into it (Up to repair tech to decide) however, if you wish to continue we will but for every 6 inches it grows it will cost an additional $5 on the total of the bill. If you were offered any warranty it may no longer be offered anymore depending on how extensive the damage gets (You will be notified by the technician if this happens before they continue)

2. Limitations of Repair: While your typical repair restores functionality, visibility, and prevents further damage in your windshield, sometimes the damage can be too severe which will not allow us to guarantee this. Due to this we may not offer you a warranty, you may have visible imperfections, and the repaired area may remain visible, especially under certain lighting conditions. The repaired area will not be as smooth, or as clear as the original windshield surface.

3. Customer Responsibility: It is the customer’s responsibility to provide accurate information about the extent of the damage, and if there is any additional damage in the windshield, as these may ALSO fall under these same risks, even if it is NOT being repaired. You must also inform the technician if there is any tint, and/or any windshield films applied as they may be subject to damage during the repair process. If in doubt, we advise notifying the repair technician currently there, so they may give your windshield a proper assessment, Street Smarts Windshield Repair and their employees will NOT be responsible or liable for any damages.

4. Consent: Customer Acknowledgment of Risk: By authorizing Street Smarts Windshield Repair to continue with your repair, you are acknowledging and agreeing to the risks, disclaimers, and Street Smarts Windshield Repair’s policies. You are also acknowledging and agreeing that Street Smarts Windshield Repair, and their employees are NOT responsible and will NOT be liable for ANY damages.

For any work on chips/cracks that broke through the outside AND inside of the windshield, or that are on/within 6inches of the blackzone of the edges, top, or bottom of the windshield there will be a risk of making them worse DURING the repair. If you accept the risks we may attempt but we are NOT responsible for any damage.

We are NOT responsible for any lost, or stolen property

•INSURANCE CLAIMS DISCLAIMER:

You MUST notify the repair technician before the repair process begins to use insurance as payment. Failure to do so automatically forfeits this option.

I strongly advise that you contact your insurance agent or check your policy documentation before initiating a claim

While many insurance companies have no deductible for glass repair, it is crucial to check with your specific policy details, as some insurance providers may have one.

In addition to this, some insurance providers may still count a glass repair as a claim on your policy, which could potentially lead to a future increase in your premium or affect your claims history.
Please also be aware, in the event your insurance denies to render payment, or only pays a portion of the bill, you as the customer will be fully responsible for the entire unpaid balance of the invoice.

APPOINTMENT / BOOKING POLICIES

Booking Policies and Liability Waiver
Hello! Thank you for choosing Street Smarts Windshield Repair LLC. for your windshield repair needs!

Please read these Terms and Conditions for our Windshield Repair Services carefully. By replying to our confirmation message with “I agree” and booking an appointment, you acknowledge and agree to all of the following policies, disclaimers, and service fees of Street Smarts Windshield Repair.

Appointment Confirmation and Scheduling:

We accept appointment requests for:

Sundays and Tuesdays: (9:00 AM - 5:00 PM)

After-Hours Appointments: (6:00 PM - 8:00 PM) on Monday, Wednesday, Thursday, Friday, and Saturday.

For appointments on Tuesday, or for After-Hours appointments, you may request the day of, however for Sunday you MUST book 12 hours in advance. This lead time is necessary for proper preparation and route planning. As we are a one-person operation, availability is limited, and we reserve the right to decline certain service requests. Your appointment is not confirmed until you receive a direct acceptance from Street Smarts Windshield Repair.

Service Fees:

A Service Fee is required to secure your appointment and cover administrative and/or mobile travel costs. This fee may be invoiced to you in advance to secure your booking, and payment will be required before the appointment is officially confirmed. Alternatively, if the fee is not required to be paid in advance, it will be added to and reflected on your final invoice. Regardless of when it is collected, this Service Fee is a separate charge and is not credited toward the final cost of your windshield repair service.

Your total invoice will consist of the cost of the repair service PLUS the applicable Service Fee.

At Shop Priority Service Fee: Our on-site service fee, when you meet us at our business location, is $5.00.
Mobile Service Fee: Our mobile service fee, when we travel to your location, is $15.00. (Must be within 20 miles of our shop)

Cancellation and Lateness Policy:

Cancellation: You must cancel your appointment at least 12hours in advance to receive a full refund of your service fee. If you fail to cancel within the 12-hour advance window, your service fee is no longer refundable and will be retained by Street Smarts Windshield Repair.

Lateness/No-Show: If you are booking at our shop location, appointments will be cancelled if the customer has not arrived and checked in within 10 minutes of the scheduled appointment time. For mobile appointments, the customer must be present or have clearly provided access instructions upon our arrival. If the repair cannot proceed after 10 minutes due to customer delay or absence, the appointment will be cancelled. In all instances of cancellation due to customer lateness, the service fee will be forfeited (retained by Street Smarts Windshield Repair) as compensation for lost time, and a new service fee will be required to book a rescheduled service.

Limitation of Liability and Guarantee:

Unrepairable Damage (Consultation Fee): If, upon inspection, the damage is determined to be unrepairable (e.g., crack over two feet long, damage to both layers of glass), we will retain the service fee as a consultation and assessment fee.

Risk Of Repair Failure: The windshield repair process involves injecting resin under pressure. In rare cases, this stress can cause a chip or crack to run further, potentially rendering the damage unrepairable. Street Smarts Windshield Repair is not responsible for any damage to your windshield that occurs during the repair process. This risk is inherent to all windshield repairs.

Initial Repair Failure: Should the damage run, we will immediately cease the repair. In this event, our liability is strictly limited to retaining the Service Fee as compensation for our travel and preparation time. We will not charge you for the repair service itself.

Elective Continuation of Repair: If the damage runs and you still wish to continue the repair, you may elect to proceed only by accepting additional risk and cost. You must agree to this via text message, or email for continuation. The repair will only proceed if the new damage remains manageable (under 24 inches total). If we proceed, a fee of $5.00 will be added for every 6 inches the damage grows past its original size.

Liability remains strictly limited: Even if the repair is continued, Street Smarts Windshield Repair is not liable for the cost of a full windshield replacement or any other associated damages. You agree that proceeding is done entirely at your own risk.

Repair Warranty: We do give our repairs a 4 year warranty on the repaired damage. Should the repair fail or a crack runs from the specific repaired area within the warranty period, we will offer the customer a choice between: (a) a complimentary re-repair of the failed area, OR (b) a refund of the original repair cost (excluding the Service Fee). If you wish to get the refund, we MUST see the failed repair before you replace the windshield, failure to do this will void the warranty. We do not guarantee the cosmetic appearance of the repair or assume liability for damage outside the repaired area.

You can view more about our policies, service information, and much more on our website, on the “Policies, Warranty Information, and Disclaimers" page. By agreeing to book an appointment ,and receiving Street Smarts Windshield Repair LLC's services, you acknowledge, and agree to all of the terms, disclaimers, and policies. If you have any questions, or concerns, feel free to reach out by calling or texting me!

www.streetsmartswindshieldrepair.com

956 734 7327

Gavin From Street Smarts Windshield Repair LLC